Privacy Policy Raj Tempo travellers Ahmedabad

Privacy Policy

Welcome to Raj Tempo  travellers Ahmedabad. We respect your privacy and are committed to protecting the personal information you provide while using our website, contacting us, or booking our Tempo Traveller, car rental, bus rental, airport transfer, railway station pickup/drop and tour services.

By using our website or contacting us for our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you contact us or make a booking, we may collect the following information:

  • Customer name
  • Mobile/WhatsApp number
  • Email address
  • Pickup and drop-off location
  • Travel date and time
  • Number of passengers
  • Vehicle/Tempo Traveller preference
  • Trip or tour details
  • Payment or booking-related information
  • Any other information voluntarily provided by the customer

We may also collect basic technical information when you visit our website, such as browser type, device information, IP address and website usage information.

2. How We Use Your Information

We may use your information for the following purposes:

  • To respond to booking enquiries
  • To confirm and manage your booking
  • To arrange vehicles and drivers
  • To communicate pickup and drop-off details
  • To provide quotations and payment information
  • To provide customer support
  • To handle complaints or service-related queries
  • To improve our website and services
  • To send booking-related updates or important service information

We will not use your personal information for unrelated purposes without your consent, except where required or permitted by applicable law.

3. Sharing of Information

We may share necessary customer information with our employees, drivers, vehicle operators, payment/service providers, or other parties involved in providing the booked travel service.

We will only share information that is reasonably necessary to provide or manage the service.

We do not sell or rent your personal information to third parties.

4. Payment Information

Where payments are made through third-party payment services, your payment may be processed directly by the relevant payment provider.

We do not intentionally store complete debit card, credit card, UPI PIN, banking passwords or other sensitive payment credentials on our website.

5. WhatsApp and Phone Communication

If you contact us through WhatsApp, phone, SMS or email, we may retain the information necessary to respond to your enquiry and manage your booking.

Please do not send confidential passwords, banking PINs or other unnecessary sensitive information through WhatsApp or other communication channels.

6. Cookies

Our website may use cookies or similar technologies to improve website functionality, understand website usage and provide a better user experience.

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

7. Data Security

We take reasonable measures to protect customer information against unauthorized access, misuse, alteration, disclosure or loss.

However, no website or method of electronic transmission can be guaranteed to be completely secure.

8. Data Retention

We may retain customer information for as long as reasonably necessary for booking records, customer support, accounting, legal requirements, dispute resolution and other legitimate business purposes.

When information is no longer required, we may delete or securely dispose of it, subject to applicable legal requirements.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, maps, social media platforms or other external services.

Raj Tempo Travels is not responsible for the privacy practices or content of third-party websites. Customers are advised to review the privacy policies of those websites before providing personal information.

10. Children's Privacy

Our services are intended for general customers and are not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate parental or guardian involvement.

11. Your Privacy Rights

Subject to applicable law, you may contact us to:

  • Ask what personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of information where legally permissible
  • Withdraw consent where processing is based on consent
  • Ask questions about how your information is used

Some information may need to be retained where required for legal, accounting, booking or other legitimate business purposes.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

Any updated version will be posted on this page with a revised Last Updated date.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Raj Tempo Travellers Ahmedabad 
Ahmedabad, Gujarat, India

 

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